Maintenance Service Requests

INVITATION HOMES

Maintaining Your Home

From proactive service visits to emergency maintenance, Invitation Homes provides the highest level of service to our residents. As an Invitation Homes resident, you have control of your maintenance requests. Visit the Maintenance Portal to:

  • Request a repair or maintenance service
  • Track and access your home maintenance services 24/7
  • Access your maintenance service history
  • Rate and provide feedback on your completed serviceRequest Service Button

This button will direct you to the maintenance portal. Your username is the email address you provided to Invitation Homes. If you previously accessed the online maintenance portal, click the “Forgot Your Password” link to create a new password. If this doesn’t work, please create a new account. If you are creating a new account, click the “Don’t have an account? Sign up” link under the login box. For urgent issues, call your local maintenance number found on the Contact Us page; do not use the online option.

ProCare Services

In addition to a user-friendly maintenance portal, Invitation Homes provides ProCare Service. This provides residents quick, proactive care when they need it. If any maintenance issues come up between our scheduled visits, you can easily schedule a house call with one of our ProCare technicians with a click or a call. We’ll schedule an appointment that is convenient and resolves the issue. This service is available 24/7 for any emergencies. Learn more about our ProCare Services here.

Common Household Fixes

If you’re experiencing simple maintenance issues, we’ve provided a few videos to help you resolve the problem.

Resident Home Care Responsibilities

When it comes to your home’s maintenance, we’re in this together. Invitation Homes will resolve your home’s major maintenance issues. And although our ProCare service and maintenance requests cover much of your home’s maintenance, you also have resident responsibilities. See more resident responsibility information.
Request Service Button

Spotlight

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Lease Friendlier

Invitation Homes is curb-appeal friendly, worry free friendly, good school friendly. Lease Friendlier with Invitation Homes.

Qualification Requirements

Learn more about the screening and selection policy to qualify to lease an Invitation Home.

Miami Testimonial Spotlight1
Providing Excellent Service

“The customer service is so professional and satisfying. It makes renting so easy and comfortable.” – Jean D., Miami