ProCare and Maintenance Requests – Resident Resources

INVITATION HOMES
ProCare and Maintenance

ProCare service is resident-friendly service.

Our ProCare service provides proactive home maintenance so you can spend more time enjoying your home. ProCare starts before you walk in the door with our multi-point home inspection and continues throughout your lease. If emergency maintenance issues come up between our scheduled visits, you can easily request maintenance online. Visit: https://www.invitationhomes.com/ProCare.

There are three scheduled ProCare visits throughout your lease:

  • Move-In Orientation explains the workings of your home and its upkeep
  • Post Move-In Visit, around 45 days later, catches small issues before they become a larger problem
  • Mid-Lease Checkup, about six months later, makes sure everything is working as it should

Keep track of any minor maintenance requests you may have. These requests will be addressed at each of your scheduled ProCare visits.

ProCare Visits

Routine Maintenance Requests

Routine MaintenanceCreate maintenance requests through our convenient online service portal at maintenance.invitationhomes.com. To create your account, simply click the “Sign Up” link at the bottom of the portal login page. Enter the email address you’ve provided to Invitation Homes and we will send you instructions on how to sign up.

Through the portal, you can request a repair, keep up your maintenance “Fridge List,” get service request updates, watch how-to maintenance videos, and more.

24/7 Emergency Maintenance

Emergency service requests can be submitted through our 24/7 maintenance hotline at 888-330-4969. An emergency maintenance issue is one that is dangerous, hazardous, or could cause damage to the property or your personal wellbeing without immediate attention. If there is a life-threatening event like fire, please call 911. Maintenance emergencies can include:

  • No water or no power
  • Flooding or a broken pipe
  • No heat when the outside temperature is below 50 degrees

Resident Responsibilities

When it comes to your home’s maintenance, we’re in this together. Invitation Homes will resolve your home’s major maintenance issues. And although our ProCare service and maintenance requests cover much of your home’s maintenance, you also have resident responsibilities.

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